Help Desk Support Technician (M/F)
SiPearl is the company that is bringing to life the European Processor Initiative (EPI) consortium project, designing the high-performance, low-power microprocessor for the European exascale supercomputer. This new generation of microprocessors will help ensure Europe’s technological sovereignty on the strategic markets for high performance computing, artificial intelligence and connected mobility.
By notably equipping the future European exascale supercomputer, SiPearl’ s solutions will help drive the development of the European market for high performance computing (HPC), as well as its strategic applications such as artificial intelligence, Edge, and connected mobility.
SiPearl is looking for one Help Desk Support Technician.
Job based in France: Maisons-Laffitte.
MissionS
- Ensures the installation and guarantee of operation of computer and/or telephone equipment (hardware and software) related to the workstation.
- At the request of users, ensures the maintenance (remotely or on site) of this equipment and deals with incidents
Is responsible for setting up the work environment for newcomers and assisting them in using the tools provided. - Ensures the reception of incidents (disruptions of the usual service) or difficulties declared by the users. He/she ensures that they are handled by the resources capable of providing a solution.
- Contributes, at the first level, to the resolution of incidents affecting the quality and continuity of service.
- Takes charge of the writing and maintenance of the user documentation
Activities
Onboarding:
- Manages and coordinates the installation of equipment and workspace in the Data Center for new arrivals (internal and subcontractors)
- Manages the IT orientation of newcomers and accompanies them in the handling of their workstation and workspace in the Data Center.
Reception of user requests following malfunctions:
- Takes user calls.
- Records reported incidents or malfunctions.
- Pre-diagnosis and qualifies.
Processing or initiating the corresponding support actions:
- Deals with the 1st level of incidents or anomalies: diagnosis, identification, information, resolution, formulation.
- Forwards user calls to the relevant entities if necessary.
- Alerts his/her hierarchy to any incident that is « out of the ordinary ».
Incident follow-up:
- Follows up on the processing of requests by users.
- Exploits the incident database: reminders, consolidation, trend analysis.
- Issues requests for substantive preventive action
Qualifications and skills required
You are or you have:
- Bac + 2 minimum or experience at technician level (with internal training)
- Understand cybersecurity and networking topics
Profile:
- Curious, pragmatic, and analytical mind
- Fast adaptability to new tools and systems
- Great problem-solving skills
- User-oriented mindset, empathic skills
- Fluent French and English communication
- BSc/BA in computer science, engineering, or relevant field
CONDITIONS & BENEFITS
- Lunch vouchers
- Private insurance 70% covered by SiPearl
cONTACT
Send Resume and cover letter to cv@sipearl.com and please mention the job reference: #202304. After considering your application, we will call you to arrange a first interview. Our recruitment process consists of tests and about 3 interviews.
