#202238 – Manager of Field Applications Engineering (FAE) (M/F)

Manager of Field Applications (M/F)

 

SiPearl is looking for a Manager of Field Applications Engineering to consolidate our growth !
RESPONSIBILITIES

Your tasks :

Develop and then lead team as a player/coach for HW and SW technical support for our server microprocessors.

Specifically:

  • Technical support for customers (OEM, ODM, and end users) for our server microprocessors, both HW and SW.
    • Presales support: demonstrate and discuss technical product features, anticipate and respond to customer questions, help customers to implement SiPearl processors into their products
    • Post sales support: bring up and debug. Manage customer technical relationship in conjunction with sales team. Manage technical escalations if required
    • Interface with SiPearl engineering and operations to respond to customer issues
  • Participate in customer training, hackathons or other events as a technical expert on SiPearl products
  • Support the sales team to develop customers and customer relationships, and provide feedback on customer requirements for SiPearl products
  • Grow and develop our FAE team, first in Europe and then worldwide
  • Perform technical presentations, training and updates for OEM, partners and prospects
  • Keep up-to-date on relevant competitive solutions and market intelligence and work with internal teams to provide competitive responses where needed
  • Participate in industry events, support technical demonstrations of SiPearl products
  • Assist internal SiPearl teams to bring solutions to market from the perspective of the technical customer

LOCATION

Job opportunity in France (in Maisons-Laffitte)

REQUIREMENTS

This position requires an individual with excellent organizational skills with a good balance of hardware, architecture, and software expertise. Must be a team player with collaborative skills and superior written and oral communication.

You are or you have: 

  • University degree (4 years or +) in Electrical Engineering, Computer Engineering, or equivalent.
  • 10+ years semiconductor experience including 5+ years of technical customer support experience in the semiconductor industry.
  • Requires knowledge in one or more of the following areas: CPU and server system architecture, server benchmarks, and server platform/software enablement.
  • Excellent problem-solving skills and the ability to manage complex problems involving multi-disciplined, cross-functional teams.
  • Strong experience in leading IT/Technology support engineers.
  • Well versed in server software ecosystem in one or more areas including OS/Hypervisors, Compilers, Libraries, debug tools, development tools, HPC SW applications, and validation workloads.

PROFILE

  • High energy, results driven mentality with good people/leadership skills
  • Adaptable and open mindset
  • Enthusiastic and willing to learn and grow with our company
  • Excellent oral and written English communication
  • Strong technical background with excellent problem-solving skills
  • Strong customer focus, critical thinking and problem-solving capabilities, and excellent communication skills. Ability to listen to customers and create a collaborative environment
  • Sound business judgment and the ability to work as part of a high-performance team in a fast-paced environment with multiple cross-functional teams are critical for success
  • This position will include travel for customer/field interaction

how to stand out 

  • Advanced degree (> 4 years) in Electrical Engineering, Computer Engineering, or equivalent
  • Proven experience building and leading technical support teams
  • Hands on and working knowledge of server hardware ecosystem at the node, rack and datacenter level
  • Hands on experience in the setup and configuration of server systems including software, networking and storage infrastructure
CONDITIONS & BENEFITS
  • Fixed salary and variable part to be defined on experience
  • Restaurant tickets
  • Private insurance 70% covered by SiPearl
  • At least 1 day of homeoffice per week

You are motivated by working in an industrial start-up with fast growth and high visibility, having access to top silicon technology (beyond 7nm), in a competitive international environment.

cONTACT

Send Resume and cover letter to cv@sipearl.com and please mention the job reference: #202238. After considering your application, we will call you to arrange an interview. Our recruitment process consists of tests and about 3 interviews.

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